Items usually take from 1-2 weeks to be processed and shipped out. Most items once shipped should reach you by 3-5 business days. Shipping is only available currently in the United States. Thank you! **National Holidays can and will affect shipping time.

Should you wish to arrange for an expedited delivery of your package for a specific date, please use our 'Contact Us' or our 'Chat" feature before placing your order. While we will make every effort to accommodate your request, please note that we cannot guarantee it.

If you can't locate your tracking number, please just 'Contact Us' or use the 'Chat" feature. We will be happy to resend your tracking/shipping information.

At this time, we do not allow returns/exchanges. Since our products are made to order, we encourage our customers to ensure all product details are accurate before placing their order.

We totally understand if you need to cancel your order, but contact us within 24 hours of you placing your order. Please include full name and order number, so we can then proceed to cancel your order and issue a refund. 

Yes, but if you have a request for an item that does not have a custom request box, there is the possibility of an up-charge based on this request due to unforeseen expenses. Simply 'Contact Us' to discuss details before placing your order.

Please see our Return and Refund Policy regarding Damages and Issues.